This Privacy Policy explains how LUD Agency ("LUD", "we", "us", or "our") collects, uses, and protects information when you visit our website, submit a form, or use our services. By using our site or services, you agree to this Policy.
01Information We Collect
We collect information you provide directly and information collected automatically.
Information you give us
- Contact details such as your name, email address, phone number, and business name when you submit a form, request a free sample, or onboard as a client.
- Business information you share with us during onboarding or the course of providing services.
Information collected automatically
- Usage data such as your IP address, browser type, device information, pages visited, and referring source.
- Data from cookies and similar technologies, including advertising and analytics identifiers (for example, from Google and Meta) used to measure and improve campaigns.
02How We Use Information
We use information to:
- Provide, operate, and improve our services and your campaigns.
- Respond to inquiries and deliver requested materials such as a free sample.
- Measure advertising performance and optimize landing pages and ads.
- Communicate with you about your account, our services, and relevant offers.
- Comply with legal obligations and enforce our Terms.
03Advertising and Analytics
We use third-party advertising and analytics platforms, including Google and Meta, to run campaigns and understand performance. These platforms may set cookies and collect data subject to their own privacy policies. We recommend reviewing the privacy policies of Google and Meta to understand their practices.
04Leads and Client Data
When we run campaigns for a client, leads generated through those campaigns are collected and delivered to that client. Once delivered, the client acts as the controller of that lead data and is responsible for handling it lawfully, including obtaining any required consents and honoring opt-outs. We retain a copy for service, reporting, and record-keeping purposes.
05How We Share Information
We do not sell your personal information. We share information only with:
- Service providers and platforms that help us operate (for example, hosting, advertising, analytics, email, and form tools), under appropriate confidentiality terms.
- Our clients, where you are a lead generated for that client's campaign.
- Authorities or others where required by law, or to protect our rights, safety, or property.
06Cookies
Our site and the landing pages we operate use cookies and similar technologies for functionality, analytics, and advertising. You can control cookies through your browser settings. Disabling cookies may affect how some features work.
07Data Retention
We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
08Your Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, or to object to certain processing. Residents of California and other jurisdictions with similar laws may have additional rights, including the right to know what information we hold and the right to opt out of certain sharing. To exercise any right, contact us at the address below. We will respond as required by applicable law.
09Data Security
We use reasonable technical and organizational measures to protect information. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.
10International Transfers
We operate from Croatia and serve clients in the United States and Canada. Your information may be transferred to and processed in countries other than where you live, including the United States and the European Union. By using our services, you consent to such transfers.
11Children's Privacy
Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
12Changes to This Policy
We may update this Policy at any time by posting a revised version with a new "Last updated" date. Continued use of our site or services after changes are posted constitutes acceptance.
13Contact
Questions about this Policy or your information can be sent to hello@lud-agency.com.